Sitebulb has a flexible subscription system that allows you to add and remove user licenses as your need dictates. So if you start out with 5 user licenses, but one of your team members leaves, you can easily drop down to 4 user licenses and decrease your subscription cost (and you can easily upgrade again later).
Sign in to the Sitebulb Customer Portal
Follow this link or click the Login button on the Sitebulb website to sign into your account.
You'll need to sign in with the credentials used when you first subscribed to the software.
Your Subscription email address may be different from the one associated with your license, as well as your billing address.
Alternatively, navigate to the Customer Portal from Sitebulb
If you already have Sitebulb open, and you sign into Sitebulb with the same email you purchased with, you can shortcut the previous step.
Head to 'Your Account' and click the blue Manage Subscription button and Licenses. This will sign you into your account without you having to do it again.
View your Subscription
However you log in, you'll end up on a screen that looks like this:
Click the blue View button to view the subscription details.
This will take you through to a big page with all the details of your subscription. Scroll down the page until you reach the section entitled 'User Licenses'.
Remove licenses from your subscription
To do this, tick the check box to the left of the license you wish to cancel and click the red Cancel Selected Licences button below.
In this example, I have 2 user licenses on my subscription. If I wanted to cancel the one associated with Gareth, I would need to tick the box alongside his user license, and then hit the red button at the bottom.
Confirm your choices
You will then see an overlay, which you will need to confirm before the cancellation is processed. This screen will also confirm your new subscription cost moving forward.
Please note that cancelling individual licenses in this way does not revoke them from the user, and the user can continue to use the license until its expiry date, which is the next billing period.
If you do wish to revoke a license, please read this guide.