Occasionally, we will ask you to send us error logs to help us figure out what has gone wrong.
Navigate to Global Settings
You will find Sitebulb logs by heading to the global Settings menu in the top right. This will take you to a main settings page.
Navigate to the Logs tab
Click the Logging tab, which brings you to a page showing the key system information, which can affect Sitebulb performance. We may also ask you for a screenshot of this information while troubleshooting.
Locate the log files in your computer
The blue notice box contains a link to 'click here to view log files.'
You can also see and access the log files Directory through the links listed below too.
Clicking either of the links will open up a window on your computer like the one below. Click into the 'logs' folder.
Inside the logs folder, you will find some log files - these are the files we need from you.
How to find Sitebulb error logs when Sitebulb won't open(!)
If Sitebulb won't run at all, or there is an issue with the UI, you won't be able to navigate to the logs page through the tool. So you'll have to find the logs manually.
To do this, you need to find the 'Sitebulb' folder on your machine - inside there you will find a 'logs' subfolder like in the image above.
On Windows you'll find it here: C:\Users\<USERNAME>\AppData\Local
On Mac, press Cmd + Shift + G and search for: /Users/<USERNAME>/.local/share
Open the 'Sitebulb' folder, find the 'logs' subfolder and then you can access the log files within:
